Bilingual Customer Service Representative Job at Veolia, Hackensack, NJ

Mk9jWGVLUVMwejEwNlJVL2NMUTJBMkI5Ymc9PQ==
  • Veolia
  • Hackensack, NJ

Job Description

Company Description

About Veolia North America

A subsidiary of Veolia Group, Veolia North America (VNA) offers a full spectrum of water, waste and energy management services, including water, and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education, and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has approximately 10,000 employees working at more than 350 locations across the continent. Please visit our website 

Pay Rate: $29.62 per hour.

BENEFITS 

Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.

Position Purpose: 

Performs assigned tasks within established procedures in various phases of the Customer Service Operations and be bilingual in Spanish, both verbally and written.

Primary Duties/Responsibilities: 

  • Required to utilize multi-screen monitors in the daily processing of customer inquiries.
  • Responds to customer inquiries.
  • Receives inbound calls, makes outbound calls, and handles other methods (such as company website, chats, email communication) of communication to customers pertaining to customer billing and other issues.
  • Prepares necessary source documents/updates systems to effect change to customer accounts, amending or adjusting consumption and revenue.
  • Maintains professional interactions with internal and external customers and/or departments.
  • Operates company systems, devices and software applications.
  • Performs other similar or less skilled work, as assigned.
  • Assists employees of a higher classification, as assigned.

Qualifications

Education/Experience/Background: 

  • High School Diploma/GED is required.

Knowledge/Skills/Abilities: 

  • Must possess the ability to multitask.
  • Must possess good verbal and written communication skills.
  • Must possess ability to sit for extended periods of time.
  • Must possess oral and written communication skills, as well as auditory acuity.
  • Strong problem-solving skills and ability to independently follow through on tasks and projects.

Required Certification/Licenses/Training: 

  • Must pass Spanish proficiency test.
  • Must pass entry level test.

Physical Requirements:

  • Must be able to lift up to 30 pounds.

Additional Information

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

Job Tags

Hourly pay, Full time,

Similar Jobs

NavitsPartners

Basic Quality Reviewer - BQR 25-19610 Job at NavitsPartners

 ...Job Title: Basic Quality Reviewer Shift: Monday to Friday (Normal Shift) Hours: 40 per week Location: 100% Remote Contract Duration: 12+ Months Pay Rate: $33.06/Hourly Minimum Education Requirement: ~ Bachelors degree in Science, Engineering... 

Alabaster City Schools

Maintenance Technician - ACSD - Apply 2/5/2025 Job at Alabaster City Schools

 ...Multiple Positions ALABASTER CITY SCHOOLS JOB DESCRIPTION PERFORMANCE RESPONSIBILITIES # Insure the cleanliness of school...  ...the building as directed by the principal.# Perform basic maintenance and repair operations.# Maintain a daily work log and... 

Star Pro Security

Armed Security Guard Job at Star Pro Security

 ...Armed Security Guard Location: Newport Beach/Santa Ana $20-22 an hour Job Type: Full-Time with many opportunities for Overtime Hours: 40 + OT Schedule: Wednesday - Sunday Wednesday - Thursday: 7:30am - 6:00pm Friday: 3:00pm - 9:00pm Saturday & Sunday... 

Aramark

Food Service Worker: Chick Fil A: Lenoir Job at Aramark

Job Description The Food Service Worker will assist the manager with food/meal preparation; maintain cash receipts and meal records. Assist manager in completing daily reports. Maintain high standards of quality in food production, sanitation, and kitchen safety practices...

Talent Group

Servicenow developer Job at Talent Group

 ...Minimum 3 years work experience as a ServiceNow Platform Developer Experience performing ServiceNow Platform development within a software development life cycle methodology (SDLC) such as SAFe Agile, and/or project management models Must be geographically...