Cisco Voice Engineer-Pittsburgh, Pennsylvania-Hybrid Job at Stellent IT LLC, Pittsburgh, PA

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  • Stellent IT LLC
  • Pittsburgh, PA

Job Description

Cisco Voice Engineer

Pittsburgh, Pennsylvania-Hybrid

Phone+Skype

6+Month

JOb Description

Responsibilities:

  • Design, implementation, and ongoing management of the voice system (2 Cisco Call Manager clusters, Cisco Emergency Responder, and Unity voicemail systems globally)
  • Work closely with LAN and WAN teams to optimize performance of the VOIP systems
  • Work with vendors to open, troubleshoot and achieve a final resolution of tickets
  • Provide high level support for voice issues, working with tier 1 techs to troubleshoot and resolve tickets
  • Follow change management procedures to mitigate production outages
  • Monitor VOIP systems and be proactive with mitigating issues before they become widespread
  • Implementing and maintaining a disaster recovery plan
  • Engage in projects and achieve completion in the required timeframe
  • Availability to work off hours for upgrades, maintenance, etc.

Education :

  • Bachelor's degree - Required

Certifications :

  • CCNP Collaboration - Preferred

Experience Required:

  • Experience with Cisco Call Manager (CUCM) - 5+ years
  • Experience working with Cisco Voice Gateways, Analog routers, CUBEs, other SBCs - 5+ years
  • Experience with SIP trunking with 3rd party service providers
  • Building BOM for replacement equipment
  • Create/maintain Microsoft Visio for network diagrams, call flows, Auto Attendants
  • Availability to work off hours for upgrades, maintenance, etc

Thanks and Regards

Gulshan Srivas

IT TECHNICAL RECRUITER

Email: gulshan@stellentit.com

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