City Wide Facility Solutions of St. Louis is seeking account managers to be the day to day, single point of contact for the commercial properties in a designated territory within the St. Louis Metro area.
About City Wide:
At City Wide, we have a different idea about what our jobs mean to us. To put it simply, we believe our jobs are changing lives because we’re helping people, rather than just peddling another service.
When you join City Wide, believe you matter here. Believe you have a voice, and that your role is crucial to our company. We can’t wait to learn your name, admire your talents, and celebrate your success with us here.
Objective:
The Facility Services Manager is responsible for the business operations of clients contracted in a defined St. Louis territory. This position provides field support including – training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.
What’s Great About Working at City Wide:
Love The People You Work With:
In a typical week, you’ll likely spend more time with your coworkers than your own family – so it’s important to love the people you work with. Our people make our culture what it is, so we seek out amazing candidates to help foster the work environment we are so proud of. If you think you’d be a great fit, we want to hear from you!
Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
Formulate and manage an effective service strategy and schedule tailored to each client.
Negotiate and enter into agreements with clients for additional services – determine pricing, staffing, and logistics.
Manage all Contractor relationships including – Negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
Supervise and direct Night Managers; ensure the client’s strategy is executed and all services are performed correctly.
Ensure adequate (internal and external) staffing needs to service clients.
Promote the sale of, procure, and monitor supplies for clients.
Effectively communicate all client issues with Contractors and the Director of Operations; promptly address any client issues or problems that arise.
Schedule each non-routine activity in client facilities.
Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled.
Notify Sales Executives of potential accounts in your territory, especially new construction.
Discuss quality control surveys with your clients and encourage them to take the time to respond when they are received.
Communicate client survey responses to the Director of Operations, Night Managers, and Contractors.
Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
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