Job Description

Requisition No: 855304 

Agency: Children and Families

Working Title: FAMILY SUPPORT WORKER - 60075095

 Pay Plan: Career Service

Position Number: 60075095 

Salary: 33,760 

Posting Closing Date: 06/27/2025 

Total Compensation Estimator 

Family Support Worker

Department of Children and Families

New Port Richey, FL

Pasco County

Open Competitive

Work Day is 8:00 am – 5:00 pm

Will include nights, weekends and holidays on an on-call basis.

Current employees will be compensated in accordance with the DCF salary policy.

What you will do:

• Assists with transportation needs in Child Protective Investigation, including picking up medical records, transporting of children to placements, scheduling and transporting of children to CPT interviews and exams and other medical appointments.

• Completing complex and varied assignments including child transportation and supervision, data collection, evaluation of information, report development, tracking of assignments, and other related duties such as typing, copying, filing, and with minimal instruction.

• Provides supervision for children in the office

• Maintain vehicle logs and records for the current fleet vehicles assigned to Hillsborough County. 

• Services as a backup to staff, including Secretary Specialist, Records Technician, and the Staff Assistant. Backup duties include, but are not limited to switchboard coverage, completion of travel reimbursements, maintaining file room, fingerprinting activities, and diligent search.

• Attend meetings and trainings.

How you will make an impact :

• Assist investigators in maintaining caseload of families receiving social services.
• Assist clients in completing forms for services and benefits.
• Assist individuals and/or families in providing and arranging for social, medical, education, employment and training, day care services and housing.
• Provide materials to individuals and/or families about nutrition, infant development and parenting skills.
• Ensure immunizations and well-baby visits are received in a timely manner.
• Assist individuals and/or families in learning how to access community services.
• Work with family to develop family support plan.
• Conduct interviews to collect household data in order to assist household members.
• Coordinate necessary transportation for families.
• Maintain and updates client files.
• Participate in trainings
• Make referrals for emergency ongoing services within the agency and to other agencies.
• Maintain liaison with community agencies and service organizations in order to determine the results of services rendered to individual clients.
• Provide phone and client contact support. 

Licensure/registration/certification requirements:

Incumbents in this job class are required to use a personal vehicle to conduct field investigations, field visitations, or transportation of clients, and must maintain a valid driver’s license, vehicle registration and appropriate automobile insurance unless an approved exception has been granted utilizing a Family Support Worker Exception Form, CF 741. Incumbents will receive a Vehicle Insurance Allowance if required to use a person vehicle. See CFOP 40-4, Vehicle Insurance Allowance For Selected Child Welfare and Adult Protective Services Staff, for additional information related to this job requirement.

Qualifications:

• High School Diploma.
• Must possess and maintain a valid driver's license.
• Must possess operational private vehicle for use in the performance of daily work activities. Selected applicants are required to provide proof of vehicle registration and documentation of the appropriate insurance coverage. 

Knowledge, Skills, and Abilities:

• Knowledge of basic childcare practices. 
• Knowledge of elderly care practices. 
• Knowledge of principles and techniques of effective communication. 
• Knowledge of community resources. 
• Knowledge of program objectives. 
• Knowledge of basic arithmetic. 
• Skill in basic counseling techniques.
• Ability to assist clients in accessing community resource services. 
• Ability to understand and apply the methods and practices used in medical, nursing, nutrition, child development or childcare settings. 
• Ability to interview clients to identify needs. 
• Ability to communicate effectively. 
• Ability to plan, organize and coordinate work activities. 
• Ability to establish and maintain working relationship with others.

Candidate Profile (application) must be completed in its entirety.

• Include supervisor names and phone numbers for all periods of employment.
• Account for and explain any gaps in employment so that the hiring process is not delayed.
• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications. 
• It is unacceptable to use the statement “See Resume” in place of entering work history.
• If you experience problems applying online, please call the People First Service Center at (877) 562-7287.

Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for Other Personal Services (OPS) employees features a highly competitive set of employee benefits including:

• No state income tax for residents of Florida;
• State Group Insurance coverage options (for OPS employees who are reasonably expected to work 30 hours or more per week on average), including health, life, dental, vision, and other supplemental insurance options;
• Savings & Spending Accounts;
• 401 (a) FICA Alternative Plan administered through VALIC
• And more!

For a more complete list of benefits, visit  .

Growth Opportunities:

With 12,000 employees across the state DCF promotes opportunities and training for all. Our jobs are among the most challenging, complex, and difficult in State government. They are also among the most rewarding. All employees are encouraged to take advantage of available Department opportunities for advancement and professional development.

About Department of Children and Families:

Mission: The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

Vision: We are a highly skilled workforce committed to empowering people with complex and varied needs to achieve the best outcomes for themselves and their families. In collaboration with community stakeholders, we will deliver world class and continuously improving service focused on providing the people we serve with the level and quality that we would demand and expect for our own families.

Values: A workforce that operates with integrity maintains loyalty to a code of ethics that requires the courage to take responsibility for providing the highest quality of service to the vulnerable. We are a solutions-focused learning organization built on a foundation of transparency in action and accountability of results. Both within the organization and among our stakeholders, we thrive in a culture of respect for diversity of opinion that is nurtured through open communication. High performing and committed, we are unified in our goal of excellence in achieving quality outcomes for those we serve. 

To learn more please visit  .

• If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you will be required to repay all benefits received depending upon the date of your retirement.
• The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures.
• We hire only U.S. citizens and lawfully authorized alien workers.

Participation in the State of Florida Direct Deposit Program is required as a condition of employment  per F.S. 110.113 , and enrollment must be completed within the first 30 calendar days of your appointment.

SELECTIVE SERVICE: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the SSS website:  .

BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking  . All documentation is due by the close of the vacancy announcement. 

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement. 

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