Inbound Call Center Agent
Location: Los Angeles, CA
Company: Pixel Pop Biz
About Us: Pixel Pop Biz is a dynamic marketing company based in Los Angeles, specializing in innovative digital solutions that help businesses enhance their online presence and engage with their target audiences effectively.
Job Overview: We are seeking an enthusiastic and dedicated Inbound Call Center Agent to join our dynamic team. As an integral part of our customer service department, you will be the first point of contact for our customers, addressing their inquiries, solving issues, and providing exceptional service. This role requires strong communication skills, a patient demeanor, and a knack for problem-solving.
Key Responsibilities:
Answer incoming calls promptly and professionally, providing excellent customer service.
Address customer inquiries regarding products, services, and order statuses in a clear and courteous manner.
Resolve customer complaints efficiently by identifying the root causes and offering appropriate solutions.
Document customer interactions accurately in our database to maintain up-to-date records.
Collaborate with team members to improve customer service processes and share best practices.
Stay informed about product updates, service changes, and company policies.
Qualifications:
High school diploma or equivalent; further education is a plus.
Excellent verbal communication skills and a strong telephone presence.
Proficient computer skills, including experience with CRM software and Microsoft Office.
Ability to work independently and manage time effectively in a fast-paced environment.
Strong problem-solving skills and attention to detail.
Benefits:
Competitive salary and performance-based bonuses.
Comprehensive health, dental, and vision insurance plans.
Opportunities for professional development and career advancement.
A collaborative and supportive work environment.
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