Job Description

• Title: Learning Management System (LMS) Administrator
• Pay: $50.00-60.00/HR
• Work Model: Hybrid: Off-Site telework with possible/as needed on-site visits.
• Location: Washington DC 20580

LEARNING MANAGEMENT SYSTEM (LMS) ADMINISTRATOR

Job Description:
The scope of the Statement of Work (SOW) is to provide the HCMO/TEDD with expert solutions for technical support, and application of advanced LMS principles, concepts, and methods to deliver and maintain client's LMS to include monitoring, design, development, implementation, delivery, and maintenance of the LMS, content, assets, and other resources used for overall systems functions. The LMS Administrator serves as the expert in problem-solving techniques and the legal framework in which the LMS operates and provides high-level skill in interpreting and developing guidelines and requirements to meet client's mission. The person will evaluate and make recommendations concerning overall plans and proposals for complex agency projects, as well as develop, interpret, and analyze data and reports extracted from the LMS database, and/or develop the most efficient and effective automated systems approaches for presenting training reports and graphics for management. The person will also prepare recommendations for changes or modifications of functionality for the LMS. Work is performed under the supervision of the Chief Learning Officer.

Duties:

LMS Operations and Maintenance:

• Manage day-to-day operations of the LMS, ensuring functionality, reliability, and accessibility for users.
• Configure system settings, permissions, roles, and hierarchies to meet organizational needs.
• Perform regular updates, patches, and upgrades to the LMS platform.
• Primary point of contact for LMS daily operations and end-user support.
• Maintains and monitors system performance.
• Partner with the team, instructors, and vendors to ensure optimal use of the LMS.
• Identify process and quality improvements, providing feedback on usage, defects, and enhancements.
• Monitor monthly releases for upcoming system changes and deployments.

User Management:

• Create, update, and deactivate user accounts as necessary.
• Monitor and troubleshoot user access issues, ensuring timely resolution.
• Provide guidance and technical support to end-users, instructors, and course designers.
• Generate and analyze user activity reports to identify engagement trends or system issues.
• Create and manage user structures including the creation of user groups and learning cohorts.
• Manages course enrollment including progress tracking.

Course Management:

• Publishes and archives online or blended learning solutions, assigns training curriculums and adds and deletes resources.
• Manages the course asset library.
• Populates course information and assigns learners.
• Develops and updates standardized tools and reporting for ongoing access to learning information; generates standard and custom reports.
• Analyzes reporting data and recommends strategic direction to the Chief.

Learning Officer, technical managers, or others, as appropriate:

• Creates and manages the overall course structure and sets up course programs based on specifications from the instructional designer.
• Manages tracking of course revisions and history.
• Builds online assessments and evaluations in LMS for courses.
• Manages relationships with third-party vendors and facilitates the successful linkage of courses to client's LMS.
• Assign and manage learning paths, certifications, and compliance training.

Troubleshooting:

• Provides troubleshooting assistance for users regarding logging in to the LMS and accessing courses.
• Troubleshoots and resolves issues relating to system functionality and software systems.
• Serves as point of escalation for support issues, which may include interaction with LMS vendors and other vendor support services.
• Works with the instructional technologist and instructional designers to troubleshoot and resolve technical issues related to accessing the LMS and course content.

Reporting and Analytics:

• Develop and generate custom reports on user progress, course completion, and compliance.
• Provide data insights to support organizational learning strategies.

Documentation and Training:

• Develop and maintain standard operating procedures (SOPs) and user guides for the LMS.
• Conduct training sessions for users, administrators, and course creators on LMS functionality.
• Document system changes, configurations, and integrations for reference.

In addition to the major duties and responsibilities, specific deliverables are:

• Conduct a health check on the Cornerstone platform system configurations and update appropriately.
• Update the LMS user interface.
• System Optimization:

1. Develop/design content playlists.
2. Improve search capabilities within the system.

• Evaluate and repair or delete various courses contained in the system that are not working properly.
• Evaluate/Create/Repair course curriculums.
• Create reports as needed.
• Review/update/correct the Enterprise Human Resource Integration information required by OPM.
• Develop/design content pages for agency-wide training initiatives, including but not limited to Supervisor Development Training.

Required Minimum Education and Experience:

• Certified Cornerstone Administrator.
• Minimum of 3 years' experience as a Cornerstone LMS administrator working within the government sector.
• Technical skills including troubleshooting, and understanding of directories, file structures, and systems.
• Ability with course design and development.
• Ability to troubleshoot and resolve technical issues.
• Ability to collaborate with others at all levels of the organization as well as vendors.
• Customer service skills, responsive attitude.
• Strong oral and written communication skills; ability to communicate complex technical concepts in layman's terms.

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