Job Description

Ready to Make a Difference, If so, APPLY Today!!

Copy and paste the link to watch our video to learn more about our Meals on wheels positions:

Looking for 2 Part Time Employees - Hours: Monday to Friday 9:00am - 1:00pm

One location is at the Southington Calendar House, Southington, CT

The second location is at the Bristol Senior Center, Bristol, CT

Company Overview: RW Solutions, a part of CW Group, is a national non-profit organization that has been delivering mission-driven, high-quality services for more than 60 years. We are committed to fostering a supportive and respectful workplace where every employee is valued for their unique contributions. We’re proud to offer a wide range of services, from vocational rehabilitation programs to delivering healthy food options through the Meals on Wheels program. Our dedication to empowering individuals and strengthening communities drives everything we do, and we continue to work toward a brighter, more welcoming future for all.  

• Mission-based Meaningful Employment 
• Exceptional Employees 
• Employee Wellness Coordinator
• Employer Sponsored Benefits Includes:
  • Insurance - Medical, Dental, Vision
  • Telemedicine
  • Retirement Plan & Match Options
  • Disability Plans
  • Life Insurance – Accidental Death & Dismemberment and Group Term Life
  • Paid Holidays, Vacation and Sick time
• Voluntary Benefits Offered Includes:
  • Hospital Indemnity, Accident, Critical Illness & Voluntary Life

Role and Responsibilities:  

Are you passionate about ensuring a top-notch dining experience? RW Solutions is seeking an enthusiastic and dedicated Meals on Wheels Café Manager to join our dynamic team! As a Café Manager, you will play a pivotal role in ensuring the smooth operation of the café, while promoting food safety, health standards, and a welcoming environment for all guests.

• Manage all aspects of the café’s daily operations, ensuring that the service runs smoothly and efficiently during business hours.
• Oversee café staff, including cooks, servers, and dishwashers, ensuring adherence to policies and procedures.
• Train new employees, ensure they understand food safety protocols, customer service expectations, and job-specific duties.
• Ensure all staff are trained in and follow local health department regulations, including food handling, cleanliness, and sanitation practices.
• Create and manage employee schedules to ensure the café is adequately staffed during peak hours.
• Conduct regular evaluations of staff performance, providing feedback and setting goals for improvement.
• Ensure that all meals meet the center's nutritional, taste, and quality standards.
• Regularly check food safety guidelines, including food temperatures and sanitation practices, ensuring compliance with local health regulations.
• Supervise and assist in meal service, ensuring prompt delivery and customer satisfaction, and managing special dietary needs of seniors.
• Foster a positive, efficient team culture through effective leadership, leading by example in customer service, food quality, and teamwork.
• Greet guests warmly, address concerns, and maintain a welcoming environment.
• Monitor guest feedback and address complaints or suggestions to improve the overall dining experience.
• Ensure all reservations and pre-ordered meals are organized, with a focus on accuracy and timely preparation.
• Keep track of food supplies, order necessary stock, and ensure proper rotation and storage of products.
• Help with setting up the café, preparing meals, and cleaning dishes after meals.
• Address and resolve any workplace issues or conflicts, ensuring a positive working environment.
• Document and acknowledge meal donations, ensuring the timely delivery of thank you notes or follow-ups.
• Maintain detailed records of food inventory, meal donations, staff schedules, and any incidents or accidents that may occur.

Qualifications:  

• Must have a valid driver’s license.
• Minimum of 1-3 years in food service position, with hands-on experience in both front-of-house and back-of-house operations or equivalent experience in a similar role.
• Minimum of (1) year in a supervisory role, overseeing a team of employees, including providing training, managing schedules, and conducting performance evaluations. working in a cafeteria, restaurant, or similar setting.
• Strong understanding of food safety and sanitation practices, ensuring the highest standards for meal preparation and service.

Preferred Skills:  

• Experience working in a senior center, nursing home, assisted living, or similar environment.
• Ability to interact professionally with a wide range of guests, volunteers, and team members.
• Certification in food safety (e.g., ServSafe or similar).
• Excellent communication skills to interact effectively with staff, guests, donors, and senior center staff.
• Problem-solving ability to resolve operational challenges quickly and effectively.
• Compassion and patience when working with senior citizens, understanding their needs and providing care-oriented service. 

Physical Demands:

• Must be able to stand for extended periods during meal service and throughout shifts.
• Frequently walking around the café, kitchen, and dining areas to manage staff, check food preparation, and interact with guests.
• Ability to lift and carry items such as trays, boxes of supplies, and food ingredients, typically up to 25-30 pounds.
• Regularly reaching for items on shelves, bending to clean or organize areas, and handling various kitchen tasks.
• Reasonable accommodations can be provided.

Environmental Demands:

• Exposure to heat from ovens, stoves, and kitchen appliances, along with noise from kitchen equipment and staff.
• Exposure to cleaning chemicals (e.g., disinfectants) while maintaining hygiene and cleanliness in the kitchen and dining areas.
• Temperature Variations.
• Movement through busy dining and kitchen areas with the potential for crowded spaces during service hours.

If you meet these qualifications and are eager to start a new job with RW Solutions, we encourage you to APPLY today!!

We welcome all individuals to apply for this position. At CW, we are committed to maintaining a respectful and supportive work environment where all employees are valued for their contributions. All applicants will be given equal consideration for employment based on their experience and qualifications, while ensuring compliance with all applicable laws and regulations regarding discrimination.

Pay Transparency Disclaimer: CW Group, Inc. Entities and Affiliates are committed to pay transparency and fairness. Salary ranges provided reflect the expected compensation based on experience, education, skills, qualifications, location and other relevant job-related factors, and may include additional components such as incentive compensation and benefits. Final compensation will be determined in accordance with applicable laws and business needs (such as contractual obligations).

Copy and paste the link below into your web browser to view the posters pertaining to:

• EEO and Pay Transparency:
• Notification of Employee Rights Under Federal Labor Laws posters:
• CW’s Self- Disclosure Form:
• Please E-mail : hrhelp@cwresources.org to submit a request for accommodation with the application process.

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