Job Description

Requisition No: 848934 

Agency: Highway Safety and Motor Vehicle

Working Title: OPERATIONS SERVICES MANAGER - SES - 76005107

 Pay Plan: SES

Position Number: 76005107 

Salary: $55,000.08 Annually 

Posting Closing Date: 03/30/2025 

Total Compensation Estimator 

Division of Motorist Services

Bureau of Dealer Services

Selected Exempt Service (SES) Opportunity

*Internal Opportunity - FLHSMV Employees Only*

To be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history. Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position. 

Contact Person: Eric Ladd, (813) 302-5032, EricLadd@flhsmv.gov

The Organization

The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol. 

Our Benefits include

• Paid Parental Leave
• Annual and Sick Leave Package
• Nine Paid Holidays
• State Health and Life Insurance
• Educational Benefits
• Contributory Retirement Plan

To learn more about FLHSMV and why it’s a great place to work, visit our website at:   flhsmv.gov/careers .

Duties and Responsibilities

This position is responsible for administering all program activities associated with Dealer Licensing, Rebuilt and other vehicle inspections including RVs and Mobile Homes, consumer complaint investigations, compliance enforcement and other related duties as assigned. The position is also responsible for supervising and for reviewing the supervisory activities of subordinate supervisors; training and development of subordinates; directing the collection of data, ensuring timely reporting of program data and updating program procedures. Directing complaint investigations and processing within the region; overseeing the timely processing of dealer license issuance, titles and registrations. Coordinating all promotional activities necessary for implementation of the assigned programs, dealer licensing at the regional level, and related work or special projects as assigned.

• Skill in operating personal computers, including Microsoft Word and Excel.
• Skill in management/supervisory practice.
• Skill in applying rules, regulations, policies and procedures similar to programs administered by FLHSMV.
• Ability to supervise, lead, delegate and motivate activities of subordinate staff relating to the administration of bureau programs in order to meet bureau goals and objectives.
• Knowledge of the automotive industry.
• Skill in planning, organizing and coordinating work assignments.
• Skill in communicating with customers effectively and efficiently in a tactful and courteous manner.
• Skill in performing or overseeing investigations.
• Skill in investigative or consumer complaint resolution.
• Skill in investigative report writing.
• Skill in preparing and coordinating statistical information and activity reports.
• Skill in training/presentations.

Preferred Qualifications

• Two or more years of experience using Microsoft Office programs Word and Excel.
• Experience conferring with officials, technical or professional specialists to obtain information or clarify facts in order to make recommendations based on your findings.
• Two or more years of experience researching and applying rules, regulations, policies, and procedures administered by a governmental agency or private entity.
• Two or more years of experience in the collection of data, ensuring timely reporting of data, and/or updating procedures.
• Two or more years of experience in the supervision of subordinates.
• Two or more years of experience planning, coordinating or organizing work assignments.

Job Related Requirements

• This position requires the incumbent to have and maintain a valid driver’s license in good standing. This means there can be no cancellations, suspensions, or revocations for a minimum of three years prior to employment and for the duration of employment. There can be no more than three chargeable crashes or any violation of Chapter 316, Florida Statutes, during any consecutive three-year period prior to and throughout employment.

General Information

• The elements of the selection process may include a skill assessment and/or oral interview.
• Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI. Fingerprints and associated information/biometrics will be retained in the FBI’s Next Generation Identification (NGI) system and fingerprints may continue to be compared against fingerprints submitted to or retained by NGI.
• FLHSMV employees are paid once a month on the last workday of each month. All state employees are required to participate in the direct deposit program pursuant to s. 110.113 Florida Statutes.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

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