Prairie Ridge Health is looking for two team members to join our Registration/Communications Department in the role of Patient Access Representative/Communications Specialist. This position is PRN (as needed). This position will work various night, pm and weekend shifts. Both roles are one of the first points of contact for PRH and will be expected to demonstrate a high level of customer service.....
POSITION SUMMARY
The Patient Access/Communications 2 position serves as a dual position. Team members are responsible for working in both departments (Registration/Communications) This position serves as the initial hospital contact for telephone, two-way radio calls received via the Voice-over IP (VoIP) Attendant Console, TDD telephone, ambulance radio and registering/access to patients. The Patient Access/Communications is responsible for routing telephone calls and facilitating communication with staff and the general public in emergent and non-emergent situations. THIS POSITION SERVES AS THE PRIMARY SOURCE OF COORDINATING INFORMATION IN DISASTER SITUATIONS. The Patient Access/Communications is also responsible for obtaining and recording accurate and complete demographics and payer information upon patient registration or admission to the facility. This position is able to operate a variety of equipment proficiently including the Attendant Console, overhead paging system, (emergency) telephone, TDD phone, and ambulance radio. This position is responsible for verifying insurance eligibility, collection deposit requirements and other clerical duties. The Communications Operator communicates with the public regularly to provide information and directions upon request. This Position will also complete other special projects and tasks as assigned by the Patient Access Manager.
EDUCATION REQUIREMENTS/LICENSURE/CERTIFICATION/REGISTRATION
Shift: Varying AM/PM, holiday and weekend shifts
FTE: PRN (as needed)
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