Job Description

Position Overview

Our client is searching for a full-time Project Manager to act as a Property Asset Manager and join their close-knit team, a fast-growing property management startup based in Washington D.C. They are looking to hire someone with a strategic mindset, a team-player, and who has a customer-first mentality.

Your primary responsibility will be to manage a portfolio of our condominium association clients. As the project manager, you will prepare and set the budget, lead an annual meeting with the shareholders, and ensure the maintenance activities and projects around the property are completed timely and efficiently. You will have a team working closely together with you to accomplish the client’s objectives, freeing up time for you to lead some of the larger maintenance projects and ensure quality control of clients’ deliverables.

Since you are part of a growing company, you will occasionally wear multiple hats, in particular, innovating and documenting various operational processes. This role is ideal for someone who wants to be part of a high-performing team who values community, loves learning about maintenance and managing complex projects, and enjoys proactively executing on multiple activities at any given moment to provide clients with peace of mind.

Who Our Client Is & Where They're Going (with your help)

Our client is on a mission to provide customer-focused property management support for condominium associations in the Washington, DC area. They believe in what they do and how they can serve their clients, and they need a natural project manager to support their clients as they continue to grow.

Our client exists within the property management industry, but they are seeking to disrupt their space. They believe that there’s a better way to serve condominium owners and board associations, and they are motivated to lean into innovation and change.

To serve their clients well, they need to successfully manage a large number of moving pieces and complicated processes for them. They are growing and excited about how their team will continue to expand!

Responsibilities

• Managing a portfolio of clients, ensuring we meet all maintenance activities
• Project managing a variety of maintenance activities, including very large projects
• Tracking and reporting updates internally and externally to clients
• Prepare budgets for several real estate properties and present them to the board of directors
• Lead the associations’ annual meetings and help the teams make efficient decisions around their properties’ maintenance needs
• Establish a calendar of activities for each client and oversee the execution of activities
• Conduct on-site property inspections a few times per year
• Liaising directly with clients and maintenance staff
• Problem solve maintenance issues and meet vendors on-site at the properties
• Own SOPs for certain maintenance processes and innovate on them to create a better client experience
• Own relationship with certain vendor trades and lead certain routine maintenance
• On occasion, be available after-hours for client emergencies and client annual meetings

Requirements

Required Skills & Experience

• 5+ years of relevant work experience
• Bachelor’s degree or 4+ years of work experience in a related field
• The ability to work in DC
• The ability and confidence to lead and manage the execution of projects
• Top notch communication skills - both written and verbal
• A track record of proven excellence in providing customer service
• Real estate experience of being, or having been, a homeowner in a condominium association is a plus but not required
• Spanish skills are a plus but not required
• Advanced skills in Excel, PowerPoint, and Google Workspace Products

Necessary Traits

• You have a passion for providing excellence in customer service and enjoy cultivating relationships.
• You are committed to following established Standard Operating Procedures.
• You are comfortable meeting with clients and maintenance contractors in person and being proactive in your communication with them.
• You’re committed to defending deadlines and ensuring you stick to schedules.
• You’re GREAT at juggling several things at once, and can keep yourself (and others) organized in a fast-paced environment.
• You thrive in a complex environment and you love being a part of a team.
• You are rock solid reliable.
• You consistently offer solutions and look for additional ways to support your team.
• You only have to be told once, and don’t need reminders.
• You treat the business as if it were your own.
• You like building community, in particular in DC neighborhoods, and meeting new people.

Benefits

What They Offer

• Healthcare benefits
• Opportunity to learn and grow quickly within a start-up growth environment that has established structure and success
• Opportunities to grow in your career within the company
• Opportunity to make a significant difference for condo owners in managing their often most expensive asset, their home
• Extensive experience with the latest tech and software solutions in property management
• Modern office space in the vibrant DuPont Circle neighborhood 
• Hybrid work schedule perks (remote work is currently offered on Mondays and Fridays)
  

This position is expected to be in the $80-85k range.

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