Remote Support Desk Technical Representative(Entry-Level) Job at Sharp Law Firm, Fort Lauderdale, FL

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  • Sharp Law Firm
  • Fort Lauderdale, FL

Job Description

Job Description

Provide technical support and assistance to customers via phone, email, or chat, resolving hardware, software, and network issues.

Responsibilities

. Respond to customer inquiries and resolve technical issues

. Troubleshoot and diagnose problems using technical knowledge and tools

. Provide step-by-step instructions to customers for resolving issues

. Document customer interactions and issue resolutions

. Collaborate with internal teams to resolve complex issues

Requirements

. High school diploma or equivalent

. 0-2 years of experience in technical support or related field

. Basic computer skills (MS Office, typing 40 wpm)

. Reliable internet connection and quiet workspace

. Strong technical aptitude and problem-solving skills

Preferred Qualifications

. Associate's or Bachelor's degree in Computer Science, Information Technology, or related field

. Certification in technical support (e.g., CompTIA A+, HDI)

. Experience with help desk software and ticketing systems

. Familiarity with cloud-based technologies and software applications

Technical Skills

. Operating Systems (Windows, macOS, Linux)

. Software applications (MS Office, Google Suite)

. Networking fundamentals (TCP/IP, DNS)

. Help desk software and ticketing systems (e.g., Zendesk, Freshdesk)

. Cloud-based technologies (e.g., AWS, Azure)

Work Environment

. Remote work from home

. Flexible scheduling (part-time or full-time)

. Must meet productivity and quality standards

Benefits

. Competitive hourly rate

. Opportunities for professional growth and advancement

. Comprehensive training program

. Remote work environment

. Benefits package (health, dental, vision)

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Job Tags

Hourly pay, Full time, Part time, Remote job, Flexible hours,

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