Job Description
Provide technical support and assistance to customers via phone, email, or chat, resolving hardware, software, and network issues.
Responsibilities
. Respond to customer inquiries and resolve technical issues
. Troubleshoot and diagnose problems using technical knowledge and tools
. Provide step-by-step instructions to customers for resolving issues
. Document customer interactions and issue resolutions
. Collaborate with internal teams to resolve complex issues
Requirements
. High school diploma or equivalent
. 0-2 years of experience in technical support or related field
. Basic computer skills (MS Office, typing 40 wpm)
. Reliable internet connection and quiet workspace
. Strong technical aptitude and problem-solving skills
Preferred Qualifications
. Associate's or Bachelor's degree in Computer Science, Information Technology, or related field
. Certification in technical support (e.g., CompTIA A+, HDI)
. Experience with help desk software and ticketing systems
. Familiarity with cloud-based technologies and software applications
Technical Skills
. Operating Systems (Windows, macOS, Linux)
. Software applications (MS Office, Google Suite)
. Networking fundamentals (TCP/IP, DNS)
. Help desk software and ticketing systems (e.g., Zendesk, Freshdesk)
. Cloud-based technologies (e.g., AWS, Azure)
Work Environment
. Remote work from home
. Flexible scheduling (part-time or full-time)
. Must meet productivity and quality standards
Benefits
. Competitive hourly rate
. Opportunities for professional growth and advancement
. Comprehensive training program
. Remote work environment
. Benefits package (health, dental, vision)
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