Restaurant Manager Job at Chick-fil-A, Bolingbrook, IL

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  • Chick-fil-A
  • Bolingbrook, IL

Job Description

COMPANY : Chick-fil-A Bolingbrook

POSITION : Manager

STATUS:  Full Time (35-45 hours/week)

AVAILABLE SHIFTS : Opening / Day / Afternoon / Closing

COMPENSATION : Up to $21.00/hour

BENEFITS: Health / Dental / Vision / 401k, $2500 scholarship, free food, catering discounts, cash bonuses, flexible schedule, paid training, incentive programs, tuition assistance, Sundays off!

LOCATION : 245 N. Weber Rd., Bolingbrook, IL, 60490

JOB CATEGORY: Management

JOB SUMMARY:  Chick-fil-A Bolingbrook is looking for talented, energetic, and enthusiastic individuals who have a passion to serve and lead others. Leading at Chick-fil-A is more than just a job, it’s an opportunity. Managers will undergo a six week in-restaurant paid training program to gain personal and professional experience that goes far beyond serving a great product in a friendly environment.

JOB REQUIREMENTS:

  • Available to work 5-6 days and 35+ hours per week including Saturdays. Chick-fil-A is always closed on Sundays.
  • Can balance work and personal life, leaving personal business outside the restaurant while maintaining a healthy focus on business operations, team morale, and culture
  • Demonstrate a strong capacity to grow, learn, and educate the team on new products, systems, and processes.
  • Positively influence cleanliness, quality, & safety standards in food preparation & service areas in accordance with sanitary procedures and standards that meet or exceed all federal, state, & local regulatory guidelines.
  • Perform in various positions such as production manager, service manager, point of sale manager, and manager on duty
  •  Maintain a calm and respectful demeanor, especially during peak periods, to preserve a consistent experience for our guests and team members.
  • Engage with guests by anticipating and responding to their needs through clear and pleasant communication.
  • Implement decisions and strategic business objectives from the director team and the Owner/Operator.
  • Ensure team members are consistently coached and motivated to follow all Chick-fil-A policies and procedures.
  • Assist with shift management: breaks, communication, call-offs, discipline, reward & recognition.
  • Conduct daily team huddles and shift setups to provide a goal, vision, and expectations for the day.
  • Consistently coach and mentor team members on restaurant procedures and Chick-fil-A best practices.
  • Empower, encourage and provide honest feedback to team members on a daily basis.
  • Ensure all team members on shift are aware of the plan, goal, and vision for the day.
  • Oversee team member contests and recognition during shifts.
  • Ensure portions are correct and meet weight and presentation expectations.
  • Protect the customer experience by ensuring packaging, food presentation and quality is top level.
  • Ensure store is neat, clean, and organized at all times
  • Be an advocate for improvement in speed, cleanliness, accuracy, and customer service.
  • Appropriately handle customer requests and facilitate customer recovery
  • Enforce disciplinary system and violations of the Team Member Policy Handbook.
  • Optimize food cost and labor cost best practices and work to achieve constant, consistent improvement.

ESSENTIAL QUALIFICATIONS:

EDUCATION:  High school graduate or equivalent. Additional education or experience in the hotel, restaurant, or quick-service industry is a plus.

EXPERIENCE:  One year or more prior experience in hospitality, retail, hotel, restaurant, or quick-service industry

ESSENTIAL FUNCTIONS:

  • Cash handling: Frequently
  • Work outside: Occasionally 
  • Stand: Constantly 
  • Walk: Constantly 
  • Sit: Occasionally 
  • Lift / carry 10 lbs or less: Constantly 
  • Lift / carry 11-20 lbs: Constantly 
  • Lift / carry 21-50 lbs: Frequently 
  • Lift / carry 51-100 lbs: Occasionally

ESSENTIAL QUALITIES:

  • Teachable spirit 
  • Willingness to provide REMARKable hospitality experiences for our guests 
  • Team-oriented, focuses on others before self 
  • Has a “guest first” service mentality 
  • Works with a sense of urgency in a fast-paced environment 
  • Ability to multi-task and communicate well with others 
  • Takes initiative and positively contributes to the work atmosphere and operating environment 
  • Treats others with honor, dignity, and respect 
  • Character – Aligns with Chick-fil-A values 
  • Chemistry – Servant leader, relationship builder, results focused 
  • Competency – Problem solver, commitment to excellence, earns trust

Chick-fil-A is one of the largest American fast food restaurant chains and the largest specializing in chicken sandwiches. The company is headquartered in College Park, Georgia. Chick-fil-A operates 2,861 restaurants, primarily in the United States.

Job Tags

Full time, Local area, Flexible hours, Shift work, Sunday, Saturday, All shifts,

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