We're looking for a seasoned ServiceNow HRSD Solution Lead Specialist to support the People Experience (PEx) Technology team with the management of ServiceNow HRSD processes. This individual will work closely with the Now Platform team to lead the implementation of ServiceNow’s HR Service Delivery (HRSD) module, including configuration of workflows, integrations and tiered support structures. The ideal candidate has a blend of project management, ServiceNow expertise, and HR process knowledge to ensure successful adoption and alignment with organizational needs.
This individual will need to demonstrate strong technology operations management, solution design, product backlog management, and leadership skills to coordinate across multiple groups including PEx Stakeholders, and Technology, to govern and deliver system enhancements, releases, and upcoming projects
As a Solution Lead for our team, you will use your knowledge and experience of HR operations and the ServiceNow HR Service Delivery (HRSD) platform to optimize our clients HR operations and help them drive business results
Supporting ServiceNow HRSD projects and work-streams through discovery, design, build, test, and deployment activities
Providing hands-on Project Management to ensure deadlines are met and key deliverables are always accurate
Working with both functional and technical teams through requirements gathering and sprint design sessions for the ServiceNow HRSD applications. Serve as the bridge between business and technical teams by translating business needs into clear technical requirements and solutions.
Coordinate across various PEx and IT teams to ensure project deliverables are on track and escalate issues as appropriate to be able to mitigate any risk
Recommend optimizations and improvements to existing solutions based on feedback from PEx stakeholders
Systematically tracking, documenting and communicating business requirements to the ServiceNow development team
Managing design of enhancements including establishing key milestones, finalizing scope and high-level architecture
Supporting the iterative configuration of ServiceNow HRSD, engage stakeholders to conduct reviews through joint design sessions
Perform other role-related duties as assigned
Bachelor's Degree in HR, IT, Business, or related field
Minimum of 8 years of experience in hands on ServiceNow functional experience, of which, a minimum of 2 years focused on the delivery and implementation of at least one ServiceNow HRSD core module and ongoing maintenance of the application
Certified Implementation Specialist - Human Resources or Certified System Administrator certification is desired
4+ years of experience in project management, change management and user adoption
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