Job Description

Description

Position at loanDepot

Position Summary:  

Our ServiceNow Developer will focus on developing and maintaining ServiceNow Platform with vast capabilities in IT service management (ITSM), IT operations management (ITOM), HR service delivery, customer service management (CSM), and beyond. Mastery of this platform requires in-depth knowledge of both the technical and business sides of ServiceNow development.  The ServiceNow Developer must sit locally to Plano, TX or Irvine, CA.  The role is 3 days remote and 2 days onsite.

Responsibilities:

• Plays a prominent role in the administration, configuration, and development of core and custom ServiceNow environment through development and implementation of workflow customization, scripting, process automation, report development, dashboard creation, and system configuration.
• Supports the vision, architecture, and delivery of the Core Tools / ServiceNow roadmap, including the implementation and maintenance of ITSM, ITOM, ITAM, third party tool integrations, automation, and more.
• Provides guidance on technical aspects of ServiceNow integration requirements, ensuring relevant technology standards, policies, and best practices are applied consistently.
• Evaluates, recommends, and implements emerging ServiceNow solutions required to support future state needs of the ServiceNow platform.
• Reviews, monitors, and manages the ServiceNow platform and takes proactive steps to identify areas of improvement and optimize where needed.
• Documents all departmental processes and provide any audit-related documentation needed.
• Performs other duties and projects as assigned.

Requirements:

• Working knowledge of ServiceNow applications including Service Portal, Service Catalog, Incident Management, Problem Management, Change Management, Knowledge Management, CMDB, Discovery, and Orchestration.
• Demonstrates initiative, drive, and broad technical knowledge.
• Excellent written and verbal communication skills. Confident speaker with ability to present, interact, and connect with executives, engineers, and technical contacts.
• Strong time research and troubleshooting skills.
• Effective organizational and time management skills.
• Practical application of ITIL process / framework, ability to identify project risks and gaps, and ability to develop creative solutions catering to user experience.
• Ability to engage in detailed technical discussions. Demonstrates strong analytic reasoning and problem solving skills.
• Ability to make decisions that have moderate impact on the immediate work unit and cross functional departments.
• Ability to organize and prioritize work schedules on a short-term and long-term basis.
• Ability to understand and articulate complex concepts in a clear and concise manner.
• Ability to provide consultation and expert advice to management.
• Ability to make informal and formal presentations, inside and outside the organization; speaking before assigned team or other groups as needed.
• Ability to deal with complex difficult problems involving multiple facets and variables in nonstandardized situations.
• Ability to work with little to no supervision while performing duties.
• Experience with JavaScript, GlideAjax, HTML, CSS required.
• Experience with third party tool integrations using APIs, web services, SOAP, mid-servers required.
• Experience with SQL, Powershell, AngularJS, Bootstrap, Workday integrations preferred.
• Experience in the mortgage industry preferred.
• Practical experience implementing systems using the Agile/Scrum methodology.
• ServiceNow Certified System Administrator certification preferred.
• Bachelor’s Degree preferred, and a minimum of three (3) + years’ experience in a similar role having responsibility for administration, configuration, and development of ServiceNow.

Why work for #teamloanDepot:

loanDepot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010, loanDepot has revolutionized the mortgage industry with a digital-first approach that makes it easier, faster, and less stressful to purchase or refinance a home. Today, as the nation's second largest non-bank retail mortgage lender, loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of life's most complex transactions. With headquarters in Southern California and offices nationwide, loanDepot is committed to serving the communities in which its team lives and works through a variety of local, regional, and national philanthropic efforts.

Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay for this roles is between $100,000 and $125,000 per year. Your base pay will depend on multiple individualized factors, including your job-related knowledge/skills, qualifications, experience, and market location. 

We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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