Job Description

This position is on – site in our Royal Caribbean Headquartes 1050

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

The Royal Caribbean Group’s Celebrity Onboard Revenue Operations Team has an exciting career opportunity for a full time Specialist, Destination Experience reporting to the Manager, Destination Experience

Position Summary

This position is responsible for assisting the Account Manager with the shore excursions and tour programs by analyzing, administering, and maintaining information in Pre Cruise-Planner (PCP) program; Fastrack / DocuSign, Riskonnect, Service Now, Tour Content Worksheets, Tour Amendments, SmartSheet Content, Tour Operator Insurance and Questionnaire, Survey Monkey, and future SAP Commerce platform, Knowledge Desk content management, as well as by distributing tour program information across all fields of business, internally and externally.  This is done by strategic initiatives, comparative analysis on products and pricing and finding niche markets.

Essential Duties and Responsibilities

• Assist with product and brand management in the development of shore excursions and special events in assigned regions and ensures that tour programs are properly and consistently presented.
• Responsible for the production and maintenance of the shore excursion collateral, including but not limited to tour descriptions, tour content worksheets, contracts, insurance certificates, incident reports, guest comments, tour operator restrictions, pricing master, and online content.
• Analyze weekly queries from system, shipboard and shore side management, and report on key performance metrics recommending to management suggested courses of action to maximize guest satisfaction.
• Communicates tour content, pricing, and specifics of tour programs to all internal/external venues for sales/promotional purposes.
• Provides support to call centers, internal/external sources regarding tour program.
• Create training documents for presentations within or outside of the organization.
• Coordinate and review with all relevant tour content. 
• Handle all details with tour operators and changes to shuttle program, tour content worksheets, tour descriptions, etc.
• Assist with performing site visits.
• Develop and assist shore excursion programs in assigned regions for Royal Caribbean International and Celebrity Cruises.
• Performs other duties as required.

Qualifications, Knowledge and Skills

• Associate of Science degree in hospitality, tourism, business administration or related field or equivalent years of directly related shore excursion/tourism experience.
• At least two (2) years of experience in Global Tour Operations and/or planning or supporting tour program development.
• Understanding of Global Tour Operations in-house management/IT systems is desirable. Experience with AS400 preferred.
• Good understanding of international destinations.
• Excellent communication, time management and writing skills.
• Ability to analyze trends and pricing/cost data.
• Excellent computer skills: Microsoft Office.
• Must be able to work independently as well as a team member.
• Ability to communicate effectively both verbally and via email.
• Must be proficient in both written and verbal English skills with a second language (Mandarin, Spanish, Italian, French, or German) preferred.
• May be required to travel for training or conventions 25% of the time.
• Stay aware of world events and the affect they may have on ship calls and corresponding tour operations.
• Remain informed of industry trends and events via review of trade journals and other industry communications / forums / etc.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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