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This job is responsible for handling complex and escalated customer situations regarding possible fraudulent account activity. Key responsibilities include receiving inbound calls and takes appropriate action requiring accuracy on complex transactions. Job expectations include performing functions related to research and resolution of fraudulent activity, service support, and delivering practical, innovative solutions to clients while focusing on retention and re-establishing client confidence.
LOB
Review potentially fraudulent activity and/or accounts for the prevention and detection of possible transactional and non-transactional fraud. The analyst will take appropriate action based on transaction characteristics and account changes with indicators of complex issues related to possible account take over. An ideal candidate will demonstrate attention to detail when making outbound calls and improve the customer experience when receiving inbound calls. Experience is gained through training, following established procedures, guidelines and research utilizing multiple systems and tools.
Responsibilities:
Required Qualifications:
"Must" have these skills to be minimally qualified
Desired Qualifications:
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
Shift:
1st shift (United States of America)Hours Per Week:
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