Job Description

High Fidelity Brands is led by a passionate and creative team of Missouri based entrepreneurs working in conjunction with a group of nationally recognized cannabis cultivation, processing, and retail experts. High Fidelity has been awarded licensing to operate two cultivation facilities, a manufacturing facility and four dispensaries. We aim to produce the highest quality medical marijuana and related manufactured/edible products at our state of-the-art facilities which will be distributed to retail dispensaries in the St. Louis, MO region.

At High Fidelity, our product is cannabis, but our most important assets are our employees and the patients we serve. We believe in hiring locally, offering competitive compensation packages, and giving our employees an opportunity to learn and grow with our company in an exciting new industry. As a company, we are committed to being active corporate citizens and community members through our philanthropic endeavors.

High Fidelity Brands is seeking a motivated and enthusiastic individual to join our team as a Systems Support Specialist .

This role combines clerical, technical, and administrative skills to support daily operations across departments – ensuring systems and processes run smoothly. The ideal candidate will have a mix of technical aptitude, strong organizational skills, and excellent written/verbal communications.

Key Responsibilities:

• Data Entry & Maintenance
  • Perform daily data entry tasks across multiple departments
    • Approximately 2–3 hours/day
  • Maintain accuracy and ensure data integrity across systems
  • Collaborate with teams to collect and input critical/prioritized data
  • Maintain clean, organized, and accurate records
• Systems Support
  • Conduct daily reviews and audits of operational systems, ensuring accuracy and integrity of data entry and input
• Hardware/Ticket Support
  • Manage IT equipment and peripherals
    • Receipt Printers
    • Label Printers
    • Scanners
    • Keyboards/Mice/Cables
    • Etc.
  • Manage ticketing system with prompt response, quick turnaround, and excellent written/verbal communication
  • Collaborate with the Systems Director or Network Administrator for escalated issues

• Ensure discounts/coupons are proactively programmed accurately in all applicable systems
• Manage product creation and product updates in the catalog, e-commerce, and POS solution
• Conduct daily checks on e-commerce platforms for errors, updates, and performance issues
• Provide general assistance with administrative tasks in software and systems
• Collaborate with various teams to ensure data consistency and system functionality

• Troubleshoot and resolve basic hardware issues at various locations
  • Diagnose common problems
  • Reset hardware
  • Device configuration
  • Device setup

Qualifications:

• Proficiency in Microsoft Office 365
• Basic knowledge of hardware troubleshooting in a retail environment
  • PC, laptops, printers, scanners, modems, routers, phones, etc.
• Strong organizational skills and attention to detail
• Ability to learn and adapt quickly to new systems and technologies
• Excellent communications skills and a customer-service mindset
• Experience with inventory and supply chain management tools, particularly in a retail or cannabis environment
• Knowledge of cannabis industry compliance standards and regulations is preferred
• Competence in diagnosing system issues or process bottlenecks and repairing or suggesting actionable improvements

LSL Management is committed to providing an equal employment opportunity to all applicants and employees. LSL Management will not discriminate against applicants or employees on the basis of age, race/color, national origin, religion, gender, sexual orientation, gender identity, pregnancy, disability, genetic information or other legally protected status under applicable federal, state or local laws. It is our intent and desire that equal employment opportunities will be provided in employment, recruitment, selection, compensation, benefits, promotion, demotion, layoff, termination and all other terms and conditions of employment.

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