Job Description

Training Specialist-Full Time Remote

Our Organization

CDP, a Boston-based public benefit corporation, uses the collaborative fundraising model to improve the operational efficiency and revenue generation capacity of the public media system. CDP currently provides more than 230 NPR and PBS public media organizations (PMO’s) with outsourced marketing, data analytics, fundraising, and technology services. These services help PMO’s raise more net income, grow their donor files faster, lower their fundraising costs, and free up development talent allowing stations to better focus on local engagement. Since its inception, CDP has delivered more than $785 million in membership revenue for local PMO’s participating in its services and has become the most widely adopted Public Media service in the history of public broadcasting.

Just as CDP is committed to supporting public media organizations around the country, we are equally committed to supporting each of our team in their own professional development.

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Position Summary

The Training Specialist (Senior Associate role) is an integral member of the CDP Training team in the development, facilitation, and execution of Training curriculum and content for external clients. This role includes assisting in the development and maintenance of our SharePoint intranet for CDP internal teams. This is a highly visible position with clients requiring an extremely strong skill set around communication and collaboration. Candidates should be proactive, self-directed and have experience training individuals who have varying degrees of technical skills. This role reports to the Director of Organizational Intelligence and Development.

Responsibilities:

• Facilitate virtual instructor-led client training for current and future clients
• Gain general expertise in RevCRM (our CRM platform utilized by clients) and stay up to date on evolving functionality and processes
• Develop and maintain training content utilizing best practices for client experience, engagement, and self-sufficiency
• Work across all CDP departments for development and optimization of Training Resources, including but not limited to: Knowledge Articles, Training videos, Infographics, and Supplemental training materials
• Support management and development of our Learning Management System (TalentLMS)
• Monitor, assign, and manage the Training Support Ticket Queue system within Salesforce
• Support management of our Client Community Portal and provide updated training resources for inclusion in our client newsletter
• Assist in ongoing development and maintenance of CDP’s SharePoint intranet site

Experience/Skills Required:

• Ability to work well with others in an inclusive & open environment
• Thorough and detail oriented with excellent follow up skills
• Able to follow instructions and work independently
• Flexible and can switch gears quickly
• A team player with great interpersonal skills
• Excellent written and verbal communication skills
• Solid critical thinking and problem-solving skills

Experience/Skills Preferred:

• 3-5 years of experience in a training facilitation role
• 1–2 years of experience in public media/non-profit industry
• TalentLMS
• Adobe InDesign
• Asana
• Video editing software - Camtasia
• Salesforce CRM (specifically Knowledge and Support Ticket functionality)
• RevCRM
• Microsoft Teams, Outlook, and SharePoint

Educational Requirements:

• Bachelor’s Degree or equivalent work experience preferred.

Qualified candidates will have:

• Desire to grow and take on new challenges and opportunities
• Highly developed interpersonal skills; friendly, upbeat attitude and professional demeanor
• Proven ability to collaborate and influence stakeholders across multiple functions
• Excellent communication skills, both verbal and written

All CDP employees have unique talents and experiences that create our company culture where we can all thrive and bring our whole selves to work each day. Successful candidates will identify easily with a set of character attributes, as listed below:

• DEI mindset: You embrace and demonstrate a diversity and inclusion mindset and role model these behaviors for the organization.
• A Communicator: You possess strong communication skills and have great customer service skills; you like people and want to help.
• A Critical Thinker: You regularly look for ways to find efficiencies, innovate, and make improvements where you can.
• Process Oriented: You’re able to understand, work in, create, and improve processes.
• A Collaborator: You’re a team player willing to help where needed; a relationship builder whose can-do attitude inspires others; you actively share your job knowledge with team members.
• Someone Who Seeks to Learn: You are eager to listen, study, and learn new things quickly; you are resourceful and are open to regularly accepting and growing from feedback.
• Enterprising: You have proven success working in a fast-paced and changing environment; you have a strong work ethic and are excited to add value to the organization and its mission.

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CDP is proud to be an equal opportunity workplace and employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, national origin, nationality, immigration status, citizenship, religion or religious creed (or belief, where acceptable), sex/gender, sexual orientation, gender identity and gender expression, pregnancy, marital status, age, citizenship, marital status, handicap or disability, genetic information or characteristics (or those of a family member), Veteran or military status, political belief, or socio-economic status. CDP does not discriminate against individuals on the basis of those characteristics or any other characteristic protected by law.

CDP provides reasonable accommodations for applicants with a disability in completing job application procedures. Please notify CDP Human Resources in advance so necessary arrangements can be made. If you need assistance or accommodation due to a disability, you may contact us at accomodations@cdpcommunity.org.

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