With an experience of 10 years in aviation, I have a solid track record in developing & leading successful training programs. in my tenure with Qatar airways based in Doha – Qatar for 12 years, I worked closely with various departments like inflight cabin services, standards & procedures, customer affairs, aircraft maintenance & technical team, housekeeping, ground services and inflight catering for smooth functioning of flight operations. in my role as a cabin services director, I was actively involved in relaying suggestions & designing inflight service flows & amenities for customer comfort in conjunction with the product development team to enhance the overall customer experience. as a trained first aider on hi-tech tele-medicine devices like tempus-ic, I responded to inflight medical emergencies on numerous occasions. as a qualified check crew, I oversaw & mentored new recruits on company procedures & crew standards. skilled at managing multiple simultaneous tasks in high volume environments, I believe in working smart. trained on airbus a320 family, a330/340/350 and boeing b787/777, I have traveled to more than 173 cities in 54 countries across the globe.
As the project head – skill development with NGO Ideal Abhijan, i have spearheaded numerous skill development training programs across the state of Assam under the aegis of Assam skill development mission, Govt of Assam in sectors like aviation, tourism & hospitality, beauty & wellness, handloom & textile, agriculture and soft skills. experienced in designing engaging curricula based on NSDC guidelines & utilizing modern e-learning tools to enhance trainee performance & satisfaction. knowledgeable in adult learning theories & adaptable to changing training needs amongst the youth of the state.
Currently the gm – operations of Wizeiz group, i am responsible for improving operational management systems, processes & best practices of the organization, ensuring all operations are carried on in an appropriate & cost-effective manner. she also liaisons with partners & clients like various sector skill councils, Govt authorities & the Adani group when overseeing various business verticals of the organization at Lokpriya Gopinath Bordoloi international airport, Guwahati, Assam. as an educationist, I am committed to fostering a culture of continuous improvement & excellence in training outcomes, aligned with organizational goals. an expert communicator, I am passionate about fostering a positive & result-oriented team culture.
Notably, I am the first lady assessor from north-east India certified by AASSC (aerospace & aviation sector skill council) – NSDC, India. i have assessed numerous candidates in the job roles airline cabin crew, airline customer service executive & airline baggage handler across India.
