Bilingual Customer Service Rep (Rewards Programs) Job at Five Star Call Centers, Allentown, PA

MmVVVmVhMFUxVDE0NnhnMmZyWTNBV1o5
  • Five Star Call Centers
  • Allentown, PA

Job Description

We are seeking motivated team members to support our rewards program, assisting members with questions about redeeming rewards such as gift cards and products. The rewards program encourages healthy behaviors, including doctor visits, lifestyle programs, and challenges.

This is work-at-home for individuals living in the states of : Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, and Wyoming.

Qualifications

  • Previous 1 year customer service or customer support experience required
  • Previous 1 year call center or office background experience required
  • Bilingual/Fluent in English and Spanish
  • Technical savvy (able to toggle between multiple browsers & systems using dual monitors
  • Previous remote work from home experience preferred
  • Quick learner and able to work independently
  • Type 35 words per minute accurately
  • Strong phone and enthusiastic verbal communication skills along with active listening
  • Must be 18 years of age
  • A background check applicable with state and federal laws will be required

Responsibilities

  • Manage large amounts of inbound calls in a timely manner
  • Follow communication "scripts" when handling different topics
  • Identify customers' needs, clarify information, research and provide solutions and/or alternatives
  • Access company and client resources provided to accurately handle the call
  • Seize opportunities to upsell products when they arise
  • Skillfully change from one task to another without loss of efficiency or composure
  • Be available at your desk, maintaining punctuality and attendance at all scheduled times
  • Remain positive and professional in all customer interactions
  • Flexibility to cross train as requested

Equipment Provided - Equipment will be shipped to you.

  • Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs/not wifi) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) Childcare for anyone 4 years of age and younger is required.

Pay & Benefits

  • Starting pay - $15/hour, plus shift differential (extra $1/hr nights & wkds)
  • Work hours - Shifts between 8:00am-10:30 pm (EST) ; Work Days - Mon-Fri
  • Paid Training - typically 2 weeks from 9:00am-6:00pm (EST)
  • Status - Full time-Benefit(40 hrs) eligible 1st of month after 60 days

The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties and required of the job. Click here to read the full description.

NOT YOUR ORDINARY CALL CENTERᵀᴹ

2rrtRJ5BKR

Job Tags

Full time, Remote job, Shift work, Night shift,

Similar Jobs

A-Core Concrete Specialists

Heavy Haul Truck Driver Job at A-Core Concrete Specialists

 ...take a leap in the right direction and be a part of the A-Core team JOIN US TODAY! Job Description: Experienced heavy haul truck driver, to operate roll off trucks, 10-wheelers, end dumps, transport truck with lowboy, etc. Duties to include performing daily pre... 

SKIN AND CANCER INSTITUTE

Medical Back Office Assistant - Dermatology Job at SKIN AND CANCER INSTITUTE

 ...treatment rooms, stocks and cleans rooms and sterilizes instruments Skills / Qualifications: ~1+ year experience in a Dermatology office with Back Office experience preferred but not required ~ 3+ year experience in any other specialty as a Medical Assistant ~... 

Spectrum

Principal Wireless Eng II Job at Spectrum

 ...Spectrums Product and Technology team creates, develops, and operates the nations fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming... 

Observation Associates

Physician Assistant, Per-Diem Job at Observation Associates

 ...Job Summary: The Emergency and Hospitalist Medicine Advanced Practice Provider (Nurse Practitioner or Physician Assistant) will deliver primary health care in the Emergency Department setting to include, but not limited to, the recognition and management of common illnesses... 

Outreach Recruitment Agency

Receptionist Job at Outreach Recruitment Agency

 ...We are seeking a customer-focused Receptionist to join our client team. You will manage the companys phone reception, direct calls, and greet visitors at the Ta' Xbiex office. Additional responsibilities include assisting with office management and administrative tasks...